LOFT in Lombard, IL Closed now

Reviews about LOFT

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  October 04, 2019, by Joanna Lagedrost
  I was not even in the store; just doing some window shopping with my PUBLIC ACCESS CERTIFIED service dog, when a sales associate (one with whom I have unfortunately transacted before) approached us from behind and basically shoved a mini hot dog into my dog's mouth. Of course, asking if the dog could have a treat or even if it would be okay to interact with the dog was so completely out of the question for this person. I emphatically yelled "no" repeatedly and was visibly upset. Upon seeing that this was perhaps not the best course of action, the sales associate slinked back through the doors of Loft, without offering so much as an apology. I continued rolling onward outraged and humiliated. Never again will I shop at Loft, as employees are clearly not trained to respectfully interact with mobility impaired adults and their service dogs.