Victoria's Secret & PINK in Lombard, IL Open now

Reviews about Victoria's Secret & PINK

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  June 20, 2019, by Janeen Nufer
  I was in the Yorktown Mall location yesterday with my daughter and we bought a shirt and a bra. The line was super long so I got pulled to the side and was checked out on what looked kind of like an iPod and the lady told me that bras were 2 for $52 and I should go pick out another bra. I was in a hurry so I did and then she couldn't get the Bluetooth receipt to print so I told her she could have it emailed to me. Now my shirt was $38 and when you add the 2 bras that were supposed to be $52 together that adds up to $90. I was charged $131 but I was in a hurry and needed to get back to work so I told her to email me the receipt so I could look into it later and I left. When I got off of work after a 12 hour day I looked at my email to find that the Victoria's Secret staff did not email me my receipt. So I called customer service to resolve the problem and after 45 minutes of being on the phone they told me they couldn't send me my receipt and if I wanted it I had to go back to the Yorktown Mall the next day and get it. Now my mother has been in the hospital for 7 weeks and just got out and I have to take her to doctors appointments and my mother in law just got diagnosed with colon cancer and my uncle just died and I have a full time job with 3 kids. Why should I have to go back to the store to get a receipt that should have been emailed to me when it wasn't my fault but the Victoria's Secret staff? I said this to the operator on the phone and was offered a 20% off coupon if I went in to get the receipt but frankly I have no time. So they said they could mail it to me in 3-5 days with no coupon and I demanded for it to be overnighted which was refused. But when I woke up in the morning they sent me the receipt via email and said they are going to over night the receipt so why couldn't they just take care of it to begin with instead of wasting 45 minutes of time that I don't have to begin with.